Service and Repairs

There is nothing worse than when a heater stops working, especially during winter. While all heaters, including ducted gas heaters and log fires and split systems are extremely reliable, there are times when they might need servicing or repairs.

If you have noticed that your heater is slow to ignite, not emitting enough heat or switches off, then it might be time for a service. Most brands such as Brivis and Rinnai recommend servicing every 1 or 2 years to help keep your heater running at its best.

NGW Group are your local Canberra based heater repair experts. We have experience with all major brands and can repair your heater quickly to help you get through the chilly nights.

Why Choose Us

Experienced Team

Our technicians are local, experienced, licenced and provide great service.

Fixed Pricing

No hidden costs. Honest upfront pricing for each job.

All Makes & Models

NGW Group has the expertise to work with all makes and models.

Quality workmanship

We stand by every job with our quality workmanship guarantee.

Contact Details

Book a Service or Installation

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    Customer Reviews

    Recently had these guys install our ducted heater and service our hot water unit.The advice, install quality and service is second to none. Honestly couldn’t recommend NGW highly enough.
    Thanks team!

    Macca Macca

    We would like to thank the Team from Natural Gas and Hot Water from the ladies that answer the call to the Technicians. we would highly recommend them to anyone looking for service. Friendly and Professional and on time.
    Many thanks Jim and Noeline.

    Jim Mills

    Great service and cost effective. My service just needed a reset and clean and was dealt with really quickly!

    Thanks Chris.

    Jacob Campbell

    We have been with NGW for some years and hold the company in high regard. Your technicians are always pleasant, knowledgeable and most efficient. Your phone support is likewise appreciated.

    Michael and Cora Mecham


    Contact Us

    Unit 5 8 Victoria Street,
    Hall, ACT 2618


    02 6241 8237

    Request A Quote

    Air Conditioning Licence: AU471179 | Plumbing Licence: 199714155